Many facilities management professionals use a combination of tools including email, spreadsheets, and homegrown software to manage the maintenance and operation of facilities, space, and associated resources. Facilities requests and space planning requests are usually submitted and addressed via email and phone with little to no accountability or transparency into the work being requested and performed. These methods may have been sufficient when facilities management focused on tactical operations,
but today’s enterprise relies on facilities managers to address corporate goals for growth, sustainability, business continuity, operational efficiency, staff productivity, and cost control. In this environment, effective facilities management requires a service management system that frees the facilities manager from reactive, day-today operations and delivers the ability to understand, measure, and report on the performance of facilities services and its impact on the business.
